At Mottingham Florist, we are dedicated to providing our local customers—including households and businesses in the Mottingham area—with only the freshest flowers, expertly arranged and promptly delivered. As your trusted local Mottingham florist, we put the quality and satisfaction of our customers at the forefront of our service. Our Fresh Flowers Guarantee means you can shop with confidence, knowing your floral gifts and arrangements will arrive looking vibrant, fragrant, and beautiful.
We take great care in packaging and delivering your flowers, but on rare occasions, items may be damaged in transit or may not meet our high standards of freshness. If your flowers or arrangements appear damaged on arrival, please contact us as soon as possible on receipt. To help us resolve your issue promptly, kindly provide a clear photo of the damaged or faulty item in its original packaging, along with your order details. This will help us verify the problem and act quickly to make it right.
Our flowers and arrangements are backed by a minimum 5-day freshness promise from the date of delivery, so you can enjoy your blooms for longer. Should you notice wilting, spoiled blossoms, or a lack of freshness within this five-day period (and your bouquet has been cared for according to provided instructions), please inform us immediately. We may ask for photographs and details about storage and care so we can determine the cause and offer the best resolution.
Mottingham Florist provides flexible solutions in the unlikely event you are dissatisfied with your order due to damage or a freshness issue covered by our guarantee. Depending on the nature of the issue, you may choose between:
Your satisfaction is incredibly important to us, and our trusted local reputation means we are committed to resolving concerns swiftly and fairly.
If you have a complaint about any aspect of your order or service received from Mottingham Florist, please contact us promptly with as much detail as possible, including your order number, delivery address, and a description of the problem. Providing photos when relevant helps us understand the issue and offer a rapid response. All complaints are acknowledged within 24 hours during normal working days, and we aim to resolve your concern as quickly as possible, usually within 1–3 days.
Your feedback is invaluable—it helps us maintain the highest standards as a respected Mottingham florist and to serve the residents and businesses of our community even better. Thank you for choosing us for your floral needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
